Frequently Asked Questions
Everything you need to know about our luxury outerwear and footwear.
How do I determine the right size for my Pajar boots?
We recommend referring to our Size Guide located on each product page. Our boots generally run true to size, but if you are between sizes or plan on wearing thick socks, we suggest sizing up for the best fit.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging with tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Are Pajar boots waterproof?
Many of our heritage boots feature our signature Pajar-Tex waterproof membrane and seam-sealed construction. Check the specific product description to confirm the waterproof rating and temperature comfort level.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within North America. Once your order is processed and shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, Pajar ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my Pajar coat or boots?
For leather and suede, we recommend using a specialized protector spray. For down-filled coats, professional dry cleaning is advised to maintain the loft and thermal properties of the insulation.